Refunds & Support

Roamer is a small operation run by a few people who love walking cities. We want every walk to be worth what you paid. If something goes wrong, we want to make it right.

The short version

• Within 24 hours, before any audio plays: Email us, get a full refund, no questions asked.
• After you've started listening: Reach out anyway. If a walk didn't work for a fixable reason (broken audio, GPS not finding stops, content that didn't match what you saw on the ground), we'll usually refund without a fuss.
• After you've listened to several walks: At that point a full refund stops being fair to either side. We're still happy to talk it through, and if there's a real problem we'll find a way to help, but the answer probably won't be your money back in full.

How to ask

Email hello@roamer.travel with three things:

1. The email you paid with (so we can find your purchase).
2. What happened. As little or as much detail as you want.
3. Whether you'd prefer a refund, a different walk, or something else.

We're a couple of humans answering, not a queue. You'll usually hear back within a day.

Before you dispute the charge with your bank

If something feels off, please email us first. We can almost always sort things out faster than your bank can, and a chargeback costs us a $15 dispute fee even when it's resolved fairly. We'd rather just talk.

What's covered

• Single walk ($4.99). Refundable per the policy above. Once refunded, the walk re-locks on your device.
• Roamer Pass ($19.99 / 30 days). Same policy. Once refunded, all premium walks re-lock and the pass is cancelled.

What we promise back

We'll be straight with you. If we made a mistake (bad audio, wrong info, a feature that didn't work), we'll tell you, fix it, and refund you. If we don't think a refund is fair, we'll tell you that too, and explain why. No bot loops, no template emails, no runaround.

The Roamer team
hello@roamer.travel